Percentage uptime vs. SLA target of 99.9% — March breach driven by IIRV2-427 gateway incident
SLA Metric Definition — VSI System Availability
A breach is recorded when any of the following conditions is met for the NBCU Peacock account:
Heartbeat (HB) loss exceeds 1% across all NBC C3IDs simultaneously
Pulse is inaccessible or loads no data for all C3 accounts
MDDI Availability — Monthly (Jan–May 2026)
Percentage of minutes within SLA vs. target of 99.9% — April breach; May MTD passes at 99.915%
SLA Metric Definition — MDDI Availability
A breach is recorded when MDDI file delivery exceeds the 4-minute SLA threshold.
Note: Goalkeeper delivering stale data is not counted as a hard miss against this metric.
* May 2026 figures are month-to-date as of May 27, 2026. The full May SLA report will be issued once all open incident reports (IIRV2-437, IIRV2-438) are finalised.
MDDI May 2026: 38 minutes lost out of 44,640 available minutes = 99.915% uptime. This is above the 99.9% SLA threshold and is recorded as a pass.